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A description of the app is displayed, along with its version number.ĬAPTCHA is the abbreviation for “Completely Automated Public Turing test to tell Computers and Humans Apart.
How do I check the version of the application?įrom your Home screen, open the Slide Menu. If this does not work, close and reopen the app. Sometimes it could be due to weak network or poor GPS signals and it may take some time before your current location is detected. My mobile phone says I am in another place. Ensure that Location Services is turned on. Ensure that Location Services for ActiveSG is also turned on. Ensure that global Location Services is turned on. How can I switch on location detection to enable Location Services?. User feedback can help us improve, and we welcome suggestions and feedback! Your current location is not shared with anyone. This app uses your current location to give you recommendations on ‘Nearby’. How is my location info being used by ActiveSG Mobile App?. Also, ensure that ‘Location Services' is turned on for the app in the device settings. Make sure that your mobile data connection or Wi-Fi is switched on. Please ensure that you are connected to the Internet because ActiveSG Mobile App requires data to be downloaded from our server. Why am I having problems loading ActiveSG Mobile App on my phone?. Can I pay by debit card instead of credit card?. Reset at the Guest Services Office Show your ID and our staff still assist you to reset your PIN. Once reset, the new PIN will be sent to your email. Log-in > eWallet > change PIN > Reset PIN. There are 2 options to reset your eWallet PIN: Yes, you can change your eWallet PIN any time by tapping the Change PIN link provided. You may need to top up the balance in your eWallet.Įnter > Login > eWallet > Top Up. You may have entered the wrong eWallet PIN or your eWallet may have insufficient funds to pay for your bookings. The slot you wanted may have been taken up by another ActiveSG user. 
Why?Įach booking attempt is subject to slot availability at the time of booking.
I tried to re-book but could not get the slot I wanted. You can try again by using the Re-book function. When this time limit is reached, the incomplete booking automatically expires. There is a time limit of 10 minutes to complete a booking. Why did my booking expire while I was still logged in to ActiveSG Mobile App?. You can use the ActiveSG mobile app to book ActiveSG facilities such as sports halls, swimming complexes, sports centres, stadiums and fields. 
What kind of facilities can I book via ActiveSG Mobile App?.Registered users (or non ActiveSG members) can make bookings up to 14 days in advance. They can make bookings up to 15 days in advance. What is the difference between being an ActiveSG member and a Registered User regarding the booking of ActiveSG facilities?ĪctiveSG members enjoy one day's advance priority booking.No, anyone can access and use ActiveSG Mobile App to book ActiveSG facilities and sign up for ActiveSG programmes. Must I be a Singaporean/PR to use the ActiveSG Mobile App?.
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No, the ActiveSG mobile app is free to download and use. Do I have to pay to use ActiveSG Mobile App?.
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The ActiveSG Mobile App is supported by iOS and Android platforms. What platforms does the ActiveSG Mobile App support?.This app is designed for smartphone users to browse, book and pay for island wide facilities and related services under Sport Singapore's ActiveSG network. ActiveSG Mobile App integrates Singapore's public sports network to provide convenient, real-time access to facilities and programmes for all residents.
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